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Nurses are unapproachable and extremely rude. Attempted to ask questions and I was told to just push button for his assistance. Next day, patient pushed button several times and finally was attended to 2 hrs later while laying in feces. Then the nurse refused to change bed sheets or tell the right people about the issue. Same nurse mentioned above in first message, is the one who allowed the patient to lay in feces for 2 hours. (Gentleman with thining red hair) This is the second time I have filed a complaint against him. Now I am calling insurance company to inform them on conduct of this facility and its nurses.

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James McAllister

The facility appearance was good. The Patriots appeared happy and talkative with each other. The nurses looked alert and ready for any eventful occasion. None during my visit. Overall the most important thing was seeing my mother in the LORD doing well and appreciative for the services being provided to her. Thank you 😊 🙏🏽 Always something to smile about and to be thankful for.

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Eric Nelson

Some, too many (not all) of their medical aids and assistants are unresponsive (for hours), completely unreliable, and completely unprofessional if not down right inhumane… they left my Mom with no water, missing pain med doses… not coming to help when needing to urinate and then putting soiled socks back on her, sending her to Physical Therapy for an hr in them before finally coming back after PT to give her clean socks… and left the urine soaked socks and pad in the sink for over 6hrs and still counting. This type of care or lack there of is unacceptable, downright disgraceful. This will certainly be escalated. To the credit of their hardworking professionals - Some nurses and aids are very nice and helpful carrying the burden and weight of others that don’t deserve to be working here at all! Please help rid your facility of these rotten individuals.

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Nan Arpino

The review is for the long term care facility only. My mom stayed the for a little over 3 months The positive side of this facility is their caregivers. Nikierra LPN and Markita LPN both went above and beyond to ensure my mom’s care was outstanding. They both always assured me they are taking care of my mom just like they would want their mother taken care of, and I did believe them. They showed it during her last few days. Also the following CNA’S added kindness, compassion and a caring smile daily as they provided assistance: Darlene, Cheree, Danasia, Shanice and Maria( who’s no longer employed there). The negative aspects are - after about a week one her hearing aid was missing. We reported it to various staff members and got the same response, “the administrator Madison is aware of it.” Madison never contacted us despite our asking the staff numerous times about this. We did not pursue the situation further. Another extremely upsetting incident was when my sister visited one day to find out from my mom’s roommate that she had fallen out of bed that day ! Nobody had called us so it was clearly upsetting. After many questions we learned that while mom was being washed she was turned too far and fell off the side of the bed. The facility did take ex rays and no broken bones were found. Later that week my sister had a meeting with Shanon, the head of nursing who gave a million excuses why we weren’t called. She even said there was no POA on file which is totally false. One of the first steps upon admittance is the POA form and end of life requirements. Shannon only provided lip service and was also quite rude to me personally days afterwards when I saw her in the hallway and tried speaking with her. Not a good representative of Bayside in my opinion.

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Lisa Murphy

Do not allow your person to go here. If the hospital send you here, call your insurance (especially medicare) and have them advocate for another rehab. German roaches, leaving my mother in poop diapers daily for over 3 hours, not bathing her... using an emergency only exit for smoking exit... just don't. I've lodged federal complaints. Nine separate.