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Getachew Yemane

I would like to express my sincere appreciation to Nurse Practitioner Linea Duffus for her professionalism and compassion in assisting us with the death certificate of our client who passed away at their center. This level of dedication and service reflects the highest standard of care. Keep up the excellent work !!!

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Yvonne Gordon

I just went on a tour of the facility with Ms. Valoura and she has done so many great changes. it was just amazing what has done in such a short time. The facility is clean I can’t wait to bring my loved one to this place to get the care that she so deserves. Thank you Ms. Valoura for being so concerned for her wellbeing. Ms Sampson

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Jackie B

I toured this center with my mom and we absolutely loved it! We met with Valoura and she was absolutely amazing! She made us feel right at home. My mom felt safe and secure and we could tell there had been changes because it was very clean and smelling nice. Everyone was very friendly, but Valora Swygert is what really sold us!

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Francine Poitras Jones

I feel like my friend is being held hostage there. No phone in her room and when I tried to get to talk to her they said they would give her my name and phone number so she could call me back. Of course, that did not happen. Other friends are also trying to reach her and they keep getting their calls hung up on. My friend does not own a cellphone, so we can't call her directly. I wonder what kind of care she is receiving, since they don't even care if friends or family can talk to her? We live too far away to visit without a full day of travel, so we are not able to observe the patient care.

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Lisa Tvrdik

NEW MESSAGE ...SINCE I CANT SEEM TO BE ABLE TO WRITE ANOTHER ONE im erasing and writing the TRUTH. So the stars I gave aren't correct. INSPIRED BY A TERRIBLE NURSE TONIGHT. Even though I gave a good review about Jenn that is running this place. There is other very bad things that happen here. That are completely unexceptable. As for me, I have been cursed out twice now (last few weeks)by a nurse and she has refused twice now to give me my meds. If this place won't protect me, then I have to get the law into it. Which is what I just had to do tonight unfortunately. She lied n said "oh well the internet was down n I have to give her the right meds". Which isn't true she refused me before the power and internet went out. Also, she is always on the phone while giving meds. A lot of them do that. U can't even ask a questions without them say "oh I was talking to the person i'm on the phone with". Then they say" are u talking to me" no they say i was talking to a patient". Or the lovely nurse who doesn't give MORNING meds until after 12:30 pm. I feel bad for the people who can't tell them what they need, or the ones who are bed ridden sitting in there feces for hours. The night staff is the worst. They all go to sleep until 5am then get up and start to pass out meds and changing people. Acting as if they were slaving all night long for 7am staff to see. I try very hard to be apart of the solution and not part of the problem. But, I need a transplant, also I have severe issues with my legs. So me not getting my meds is a big problem. Since I have been here, I get along with everyone. My friend calls me the mayor of Brookside. Also, that I mother everyone. If that's a problem. I'm glad to have it. I run around checking on bed ridden people and I share my stuff with everyone. I Making sure people get enough to eat, if they need water to drink, a shower (which is a big problem here) diaper change or just to talk. U gotta chase down some of them (especially agency people) down for so-n-so to get them a shower and diapers being changed. People always come to me All the time. I first came here 3.5 years ago there was a man that hadn't been showered for a whole year. Thank God Jenn, Wendy and some of the good staff. Have made some of these issues better. I don't want to make any trouble. But it's time someone says something. I just believe we should ALL get treated with some respect and dignity. That's All. The laundry issues are still terrible the food usually sucks ( the portions aren't enough to eat - even when they ask for larger portions they never get it) and the residents go thru the snacks quickly...hence the reason why I share my food with people) and the activities ( we use to paint, do diamond art, play corn hole, bowling etc) arent fun anymore. Now, its just coloring all the time. No disrespect to Kristen ( in activities) bacause she does her best with what she is giving. Its because this place has so many fines that we dont get money for activities. We need a fun room. (Lol never gonna happen) We are so bored all the time especially the weekends that people start fights over nothing. I think we should get a weii (the game that is interactive) so we can all play n have some actual fun. Whether your in a wheel chair or not we can all have fun together and laugh and play. Jenn, Wendy and some of the good staff, are slowly working on some of these issues. It can't all happen soon enough. They need to purge the bad staff (like the nurse from tonight n she gives everyone an attitude. I'm not the only one) and bring in the ones that actually help and have a good bedside manners.