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Kim Reiss

My mom.was to be admitted to WPAR on a Saturday from the hospital. We arrived with transport and the lobby at the entrance was packed with residents. The rude person at the front desk was not friendly or welcoming. They were to busy on their cell phone.i told them my mom was being admitted and they told me my moms name and told me her room number. The transport team had to stop several times between 2 hallways because there were so many carts, bins, cleaning carts and residents in wheelchairs every few feet just chatting. We finally reach the double occupancy room that my mom was assigned and there was already a resident in there which was fine but that resident had a double bed and pretty much consumed the room and she was also in a wheelchair which put her on my moms side of the room. An aide had to take the other resident out while they got my mom in and off of the stretcher. My mom had a twin bed shoved up against the wall. Then the facility went through 4 oxygen machines and none of them worked. The one that was blowing air was putting out a moldy mildew smell. The lady in charge for the weekend appologized and said she is normally in charge of maintenance and housekeeping. My mom needed to use he restroom and there was dirty washcloths in the sink, a scrub brush and a bottle of dish soap in the tiny bathroom that only has a toilet a sink and a mirror. These rooms are way to small for double occupancy. The entire building is a safety hazard. If they had a true emergency, everyone would not make it out uninjured. I told the transport team to take mom back to the hospital. The place is dirty, OVERCROWDED,and you can not identify who is an employee and who is a visitor there. I was very sad that this did not work out. This facility needs a surprise inspection by the fire Marshall. Those residents deserve much better and they deserve to be safe and not over crowded. We need to take care of our elders, not tuck them away and forget about them. Update....you ask is there anything you can do better...yet I just listed all the things that were wrong or unacceptable in your facility. The one thing I did not mention was the fact that the restrooms in the patient rooms are not wheelchair friendly. How is that acceptable when over half of your patients are in wheelchairs. I replied to you via email from an email address that you posted for someone else and that bounced back. You gave me a phone number but gave no name to ask for. I would like an email address to the highest person of the company. Not a building mgr or head nurse or a weekend manager. I would like a name and contact number or email of someone who can actually make a difference and make things happen.

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Love unites us Lies divide us

BEWARE we just pulled my mother out of here a few weeks ago! No one came in to change her the 2nd night she was here and my mother could not walk on her own and just had a serious surgery! She laid there all night and morning soiled!!😡Not to mention the facility stinks and she even had soiled sheets lay on the floor the entire 3 days she was here and we took pictures of them when I came to get her things!! They fed her slop kidney beans and cold rice as a meal and no nurses answered the phone when I called to check on her at night. And if I wanted to show up to check on her myself, you couldn’t because they kept the doors locked to the facility like a jail. On top of it all they almost sent home the wrong medications home when we came to get them which is unbelievable. I wouldn’t recommend this place to my worst enemy. It needs to be shut down!!

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Mrs. Walker

My mother was here and although the first few days was stressful and hectic once she settled in and everything got organized I was pleased with the care she received. The aids are the gems of this facility. I hope they are appreciated. I visited my mom daily and each visit she was well taken care of. They made a stressful time a little less stressful and I appreciated them. It’s not a five star facility but definitely better than most.

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Peg Cosgrove Whitney

So disappointed in the care, and the quality of the food. My husband has waited over an hour for a diaper change. O2 canula is repeatedly on the floor! Some staff are amazing...and others have zero interest in the patients. He sits in his room 23 hours a day. You can wait for weeks for a requested service (haircut/nail trim, etc.) to actually happen.

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Miss Fleming

After touring other facilities, this facility was a breath of fresh air. The staff are friendly and knowledgeable. The building was clean and smelled good upon arrival. They have an awesome Administrator & Admissions Director. I will definitely be bringing my loves one here for rehab.