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Janice B.

This place is a mess and our experience was really poor. My uncle was here for approx. 4 months after a surgery and his health declined significantly while under their rehab care. We had him relocated to a different facility and after only a month at the new location he had HUGE improvements. The Evergreen staff who worked with him directly were very nice, but the overall implementation of a care plan seems to be lacking. I also had a difficult time communicating directly with anyone from billing and social services.

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Lorraine Barnes

My 81-year-old mother was admitted to Evergreen Rehabilitation after suffering a broken hip. We arrived at 11:00 a.m., and the condition of the facility was immediately concerning. The room was poorly maintained, the TV did not work, the sheets and pillowcases were rough, and the overall environment felt unwelcoming. After just one night, I received a 6:00 a.m. call from my mother, crying and begging to come home. She told me that she rang her call bell multiple times for help using the restroom, yet no one responded. As a result, she was forced to lie in urine throughout the night. When staff finally entered her room, they were irritated and dismissive rather than compassionate. I addressed these concerns with the daytime staff and made it clear that my mother had an advocate looking out for her. Instead of improving her care, the staff seemed to retaliate. That very night, she was again mistreated. The next morning, at 6:30 a.m., my mother called me again—this time trying to plan her “escape” because she was so desperate to leave. After speaking with a friend who is the General Manager of a Home Healthcare company, he made one call and secured her a bed at Lake Manassas Rehabilitation. The difference between the two facilities was night and day. When I arrived to move my mother, Evergreen staff initially claimed she could not leave for three days. I insisted she was leaving that day. At 2:30 p.m., they handed me a release form, which I signed. Immediately afterward, they informed me they were no longer responsible for her—even though she was not scheduled to depart until 5:15 p.m. I spoke with the manager and firmly instructed them to void the form and continue caring for my mother until her transfer. Evergreen felt cold, neglected, and utterly disorganized—more like a graveyard than a rehabilitation center. I have never witnessed such substandard care in my life. They know exactly who I am, because from the moment my mother arrived, I made it clear that she would not be ignored. I strongly advise others: Do not bring your loved ones to this facility. Ever. I AM SO THANKFUL TO GOD that she was moved after within 48 hours…..

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David Renninger

I had a pleasurable experience overall The physical therapy staff were positive as well supportive. Brittany made sure my transportation was taken care of for my medical appointments. The staff was very nice and were there to help get my meds administerd on time each day and the night shift helped with my IV bags for my pikk line. Everyone was working hard to serve anyone

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Chastity Of Winchester

This place has come a long way as far as patient care and employees. Evergreen has a positive vibe. They truly do care for their residents. They are all like family here. This is a place I can say I trust to bring my loved one because I know the care they will get. The activities department is amazing. They make you feel at home in a way that no other place does. With a great administrator on board and caring employees what more could you ask for?

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Deanna

First of all, if I could give this place ZERO stars I would. Since I can’t I will offer that one star for a handful of staff who cared about my mom. They know who they are. My heart is shattered in a million pieces. I lost my Mom December the 6th, 2024. Evergreen is filthy and so unsanitary for their residents. Especially their residents on the skilled care floor. You are smacked in the face by the smell of urine as soon as the elevator door opens! That is when the elevator is even in working order. I had to take the stairs for many months due to it being broken. The food is pure slop that most residents will not even eat! My Mother’s health declined rapidly after being placed in Evergreen. She was in the Hospital three times and died the last time. I beg you to NOT take your loved one to any facility that is owned by this company! They are for profit and it shows. They do not care about the lives of the PEOPLE who are in their care. The residents deserve better care. They deserve someone to fight for them. My Mom had me and I fought so hard for her care. To the point I know that the staff hated to see me in the building. If you do have a loved one in one of their facilities I beg you to be involved in their care! I was extremely involved and she still passed away. They dismiss your concerns or tell you that they are professionals who are trained in their skill. Beware! My mom was just a bed filler. I would like to say more and truly let this facility have it, but my heart is broken. I would like to show you photos of my mom’s death. I can’t. She died from sepsis. Something that could have been avoided!!!!!!! I am certain they will come back and say they were aware and did what they could. They did not!!! My mom is gone. My only parent. Her only child. Take care of your family member. Be their voice!!!