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Toi Nunya

This community of workers truly cared for my family member as if she were part of their own. Their compassion, empathy, and expertise are deeply appreciated and recognized. We thank you all and may God continually bless you!!!!

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Chris C

If I could do it over again, I would NOT have allowed my father in law to go here. He was there less than two weeks, and he was sent to the hospital twice. Once from a bad fall he took on Christmas Eve and the second because of a "declining mental state" on New Year's Eve 2025. The "declining mental state" was due to the fact his sugar level had fallen to 34. That's what it was when he enterd the hospital directly from Regency. The staff at Regency seemed to be giving him his insulin without checking his blood sugar level. The place is not all that clean. My father in law complained about the cold and lousy food the entire time. There was always trash on the floor of my loved one's room whenever I would visit. The response time by the staff whenever my loved one requested anything or rang for assistance, was extensive; never timely at all. The second time they sent him to the hospital, due in part I feel to their inattentiveness to his blood sugar level and low food intake, was the last time; he never recovered and died 7 days later. My father in law was almost 89 and had a lot of health issues so I cannot totally blame his death entirely on Regency Rehab's care, or lack thereof. But I am certain it was a contributing factor to his already poor health. I would not suggest letting your loved one go here. I would recommend a Riverside Health related rehab facility either in Yorktown or Newport News.

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Dr. Sharon Davis

Very nice and clean facility. Staff was very friendly and polite. I have relative at your facility — and I was impressed with how she looked as well as the condition of her room. While family members constantly visit my relative, you facility exuberates such a friendly and professional environment — not even knowing who I was. Keep up the professionalism and cleanliness— it is well appreciated and I would definitely refer others for your assistance. Thank you. Dr Sharon Davis

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Skylar L

My pop pop got sent here for temporary rehab in September after taking a serious fall (otherwise healthy before this fall) He had 2 or 3 favorite nurses that cared for him, and some that even advocated for him. But Doctor K or Kay did NOT. I was told that when there were concerns from my mom (his medical power of attorney), that he told his nurse that he wasn’t going to do anything about it. My pop pop’s CT nurses were preparing for a home visit so they could start getting him discharged, and he took a turn for the worse. No one there suspected he had C.Diff which is contagious btw, until he was sent to the hospital, and even then the hospital nurses and doctors told my mom how they couldn’t believe that this facility didn’t do anything about it, as the symptoms were very clear. My pop pop has passed away since then. He was there for less than 3 months. Dr. K will treat your elderly family member as a statistic, and apparently there are others who feel the same way. Thank you to the nurses who I met that clearly cared for my pop pop, and for one who advocated for him even though it meant going against Dr. K’s orders, because of her we got more healthy time with my pop pop (unfortunately she doesn’t work there anymore, because why would she want to work under someone who doesn’t care for his patients). If your loved one needs to go to a rehab center, please do not take them here. We heard from friends that their family members didn’t receive good care here, but it was the only option for us. I hate that they were right.

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Kelsie Jordan

My father had a pretty severe stroke and was moved here after being discharged from Riverside Regional Medical Center and our experience as a family has been horrendous. In the twenty days he was there, he caught pneumonia twice, his clothes were misplaced, he had extremely low blood pressure, and much much more. The nurses are overworked with almost 20-30 patients on one side of the facility and only 2-3 CNAs. He was not being bathed correctly, instead he was “wiped down” as well as they had him in the chair facing the TV screen that was never on. His second “roommate” was transferred there as well and his family had him moved from Regency within a week. I would never recommend any of my family members or loved ones to come here unless they were mostly independent and checked on consistently by family members. He is on the way back to the hospital as I’m typing this! Please do your research on this facility and the admin. You have been warned.