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LaLa Mendez

I can’t say enough wonderful things about North Auburn Skilled Nursing Facility — this place is truly a blessing for families. Our loved one was discharged two weeks ago, and we are still so grateful for the exceptional care they received during their stay. From the very beginning, the entire staff showed compassion, professionalism, and genuine heart. The nurses, CNAs, therapy team, and support staff worked together seamlessly to make sure our loved one felt safe, supported, and comfortable every step of the way. I want to give special recognition to a few incredible women who truly made a difference: • Sharina, one of the nurses — Her kindness, patience, and attentiveness stood out every single day. She always took the time to explain everything clearly, offer reassurance, and make sure our loved one’s needs were met with compassion. • Rose, Administrator of North Auburn — She is absolutely phenomenal. Her leadership, professionalism, and constant presence create such a positive and supportive environment for both residents and families. You can genuinely feel her dedication in how well the facility is run and how respected the staff feels. • Alyssa Rodrigo, Central Admissions Director — Alyssa was amazing from day one. She made the entire admissions process smooth, clear, and stress-free. Her communication, kindness, and willingness to support our family during a challenging time meant more than she knows. She truly goes above and beyond. The facility is clean, organized, and welcoming — a reflection of a team that genuinely cares about the work they do and the people they serve. Thank you, Sharina, Rose, Alyssa, and the entire North Auburn team, for your compassion, professionalism, and dedication. We are incredibly grateful for everything you did for our family.

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I was sent to this state provided facility. They do not help the patients, they help themselves. If I would have know the condition and pack of caring I would never go here. Never allow anyone to go here. They changed numbers online . Our tax dollars hard at nothing. Close this place. The owner called to find out what happen days he was going into a meeting and calling me back. This never happened. Lots of unkept promises. Didn't believe the night crew they are their fur the money, not a caring career. They need to have through training by top staff and they need classes on how to talk to ppl nicely. This is not a rehab it's an old folks home for dementia from what I could hear. Extremely noisy.

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Phyllis Gettsy

A family member was here and tested poorly. I arrived a day before Thanksgiving at 530pm. They wouldn't give prescribed meds and they wouldn't help the employees would clear the light and never came back. I was more than fair giving then extra time but I was there from an 8 day stay in hospital then forced into rehab. I would never recommend this facility. Screaming, telling, crying, no help. This place should be closed down. They changed there phone number here but it's the same place.

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Paul and Kathy Short

My mother has been there for five weeks. The disorganization and lack of knowledge of the staff is in desperate need of improvement. The care staff while some do seem to care, the majority do the bare minimum. 90 percent of my mothers things have gone missing (not returned to her). We were told to label the items with her name which we did. That didn’t work! Initially I did see improvement in my mother and now see her declining quickly. Calling over there to speak with her has been a joke. I had to call three times as the first two people said they didn't know how to transfer a call. That should be taught to the employees week one of them working for you. Finally third try, I was told to sit tight and they would call me back with her on the line. That was about 18 hours ago and still no call back. I also called the head social worker twice over her time there leaving two messages asking for a call back. He never called me back! The place is so run down and just deplorable.

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Harley Gregory

I'm a patient at the facility. This is a rating for a single aide who goes above and beyond the call. He treats myself and my roommate with dignity and respect, even when times are tough and we're not the happiest of patients. However, I really appreciate Stephen who has helped us out more than any two people combined since we got here. The five star rating is for him, and him alone. On the flip side, since I've gotten here, I've had several instances where call lights / requests for pain meds have taken 3 hours or more. Almost never feel fully clean after bed-bath or changes because they rush through everything. No one takes initiative, except Stephen, when they see something on the floor. Brandon in PT also deserves a five star review, as does Wey - Occupational therapist. These guys genuinely care and work well together, and with me. Call light /med request times absolutely need to be improved. This morning, I've been waiting five hours for meds. Meaning, I requested them five hours ago. This should never be an acceptable situation, no matter the circumstances.