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Family Fitzgerald

DO NOT send your loved ones here! My grandmother has been there only about 30 hours and it has been an absolute nightmare. She is in sound mind and arrived with very restricted mobility after a bad fall, broken femur, and hip surgery to find out that administrators signed off on her to be brought there but had not informed any of the facility staff or nursing staff that someone was coming in. She was tossed into a shared room, which would have been fine, except she was not placed in their rehabilitation wing, but residential wing with a memory care patient. It was not a safe space for her to be helpless to help herself. She was forced to go several hours without pain meds when it was well time to be medicated. Medications are not given in a timely manner and she has had issues getting medications on time to stay on top of her pain. Day or night, you can walk right into the building and through it for 30 minutes and not see a soul working in the halls. The individual nurses and CNAs are amazing but They are clearly way understaffed, terrible with communication, and standard of care is “don’t call us if you need to go to the bathroom, just go in your depends and we will change you later when we can.” There is no dignity or respect here. I am appalled that they are even in business. The administration is a nightmare and your loved one is literally being dumped here. Major safety concerns around their ability to fiction as a facility.

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Robert Crandall Jr

The staff couldn’t be nicer and more compassionate to the residents. They are extremely accommodating and supportive. They treat everyone respectfully. They do the best they can with what they have to work with. Now the facility it self is clean and orderly. It is not the Ritz but it is a good solid home. Home is the key word as my son; a resident, looks at it and the people as such. Thank you to the staff and management.

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Alex Tovar

I was a resident in Dec,24. For nerv damage in my hip I was giving good Care and physical therapy and walked out with a Cain in 3 weeks time. I arrived in a wheelchair. I was given the tools needed to go back to work. The therapist taught me Great stretching techniques to care for myself:)! Thanks

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Alder

Nursing is great but upper management is absolutely horrible. They do not send the residents home or to other facilities with the info and things they need nor do they do their job to make sure the person leaving is leaving safely. They do not handle appointments or medication/equipment orders properly or at all. When leaving they put all the paperwork and scheduling on the patient or patients family. Which from experience with multiple other facilities this is not what is done elsewhere, it’s just laziness on their part. Again the nursing staff is amazing especially with being so short staffed and run into the ground but they take great care of the patients, they just have horrible bosses, and horrible office staff calling the shots and not doing what they should for the patients in other aspects of care. And fair warning they will lose your laundry even if it’s labeled.

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vivian costa

I can’t say enough about the incredible care the staff has towards our beloved patients at this nursing home. The staff goes above and beyond to ensure every resident feels comfortable, safe, and valued. From the compassionate nurses to the attentive caregivers, everyone is truly dedicated to providing top-notch care. The team is not only professional but also genuinely kind, taking the time to get to know each resident and their individual needs. The environment is warm and welcoming, and it’s clear that the staff truly cares about the well-being of all the residents. I am so grateful for the wonderful team here and would highly recommend this nursing home to anyone looking for quality, compassionate care.”