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Stacie Maddox

My grandpa came here after a stroke, and the care he got really helped him get back on his feet. The staff were kind, patient, and genuinely supportive throughout his recovery. This was our first time experiencing something like this. Seeing him regain confidence and independence meant so much to our family.

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Anthony Meyers

My grandmother was here post knee surgery, this was the first time we had used a service like this, the therapy team had her back on her feet and on her way to being her old self within a couple of weeks. The rooms are so much better than the hospital ones as well, and actually offer privacy. If your elders need a place to recover within the community, I would point them here.

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Keri-Lynn Edge

My family member recently had a stay there. She was treated very poorly and felt degraded by some of the CNA’s. And when she made the head nurse aware, the head nurse made excuses for the CNA’s and made her feel as though she was over reacting. They would bring her pain medicine hours late. The food was most often room temperature, if that, and not appetizing. My family member has extreme health conditions and this treatment was absolutely unacceptable. Unfortunately, we do not live in the state of Washington, otherwise, we would have been there in person to complain and advocate more effectively.

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Chris Riehle

If I could give zero stars I would. This place seems alright at a glance. It's clean and doesn't smell. However they seemed to be understaffed as far as I could tell, and the staff did not have time to answer my mothers call light for 12+ hours. During this period she sat in a filthy diaper that soaked through into her bedsheets. This all happened the first night she was there after being in the hospital for a heart attack. They did not check on her once the entire night. The next day when I confronted the charge nurse she was very dismissive and tried to throw the cna under the bus, the cna claimed that he was very busy. The charge nurse then tried to gaslight me with a spreadsheet that apparently showed that my mother had not pressed her call light AT ALL during her stay until roughly a half an hour before her first diaper change. This was all very convenient except for the fact that I had personally pressed her call button the night before and talked to the charge nurse and the CNA on staff and VERIFIED that the call button had worked! When confronted with that information the charge nurse with the spreadsheet became nasty with me and quickly allowed my mother to discharge herself AMA. They could not get us out the door fast enough. 0/5 star actual rating. I have reported them for neglect and for lying to me with apparently falsified records. Edit: I had reported Pine Ridge Post acute to the state for what had happened with my mother, and it seems that their "call light" system is set up in such a way that the state could not investigate its efficacy. The social worker stated that although this was unorthodox it was not illegal. However the nature of their "system" required that Pine Ridge Post Acute do THEIR OWN INVESTIGATION. Color me shocked but their "results" indicated nothing was done wrong. So basically not only does their call system not work properly it seems to be set up intentionally to remove all culpability and accountability. The fact that this is allowable by the state is truly astonishing to me. I see that Pine Ridge Post Acute is under "new management" and they have left me a response. I will try giving them a call to see what they say but for some reason I doubt that it will go well. I will update again after I chat with their management

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Jean

I was visiting my grandpa in his room when I noticed the cleaners were being more helpful than the CNA themselves. We pressed the call light button for help but then no one came for nearly half an hour. Our cleaner gave us what we needed and by the time the CNA had gotten there, the issue was already resolved. The CNAs seem to hide from the patients themselves 😐