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Oskar Ecklund

I am a community partner and I’ve loved working with Avalon!! It’s a great facility and their employees clearly care for their patients. The social workers are awesome at what they do and are very kind!! All around great place and would definitely recommend to anyone looking for an assisted living.

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Paula Faamausili

Lorenzo Napenians and Helen Fane are amazing they work hard every day to help families to Choose the right place for their loves one. I will choose Avalon Health care in Federal to take my love ones to get Rehab. The place and they did the best they can support you.

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jerry

I stayed at Avalon care center for 6 weeks while I was recovering from an injury and while I was there all of the staff were very nice to me and made my stay there very comfortable and enjoyable.they helped me with filling out paperwork and resources for getting all of my affairs in order before coming back home. Molly from administration lifted me up on days that I was feeling down with compliments and words of encouragement and even bringing me books and art supplies that I requested .kathy kept me and all of the other residents entertained with games ,arts and crafts,and movies. The nurses and cna workers were also very nice with bringing me my medications on time and snacks .even the custodians and office workers were pleasant to be around my stay here felt like a vacation and I highly recommend Avalon care center to others. Thank you Avalon

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DeOpera Moody

11/17/2025 My husband was a resident at Avalon Care Center of Federal Way from October 7, 2025 to October 24, 2025 (17 days). I would like to begin by expressing my sincere appreciation to the following staff members: Administrator Samantha Wachowski Kaliedh Write Sherry Becker Each of you demonstrated patience, kindness, and a genuine willingness to help. Your professionalism and customer service made a meaningful difference to us during a difficult time. However, our experience with Pallvi, the RCM, was very different. In our interactions, she often seemed short, difficult to communicate with, and unwilling to answer questions. Her customer service only noticeably improved after she was called into the Administrator’s office and saw me there. While we were able to advocate for ourselves, I worry about residents who cannot. Based on our experience, I do not feel she is a good fit for a role that requires strong communication and compassion. There were also a few concerning incidents during night shifts. On two separate occasions, staff members who were supposed to be providing care spent extended periods talking and laughing at the nursing station. On one night, while I was on the phone with my husband, I heard a nurse offer assistance. When my husband politely said that I would help him, she responded with, “Well, if she doesn’t, I sure can,” then left and did not return. My husband did not get her name, only that she appeared to be a younger African woman. We were unable to follow up on this incident because we did not see her again. Additionally, Dr.’s orders regarding OT and PT were not followed as prescribed, which was very troubling. Choosing a care facility for a loved one is an important and emotional decision. Based on our experience, Avalon Care Center of Federal Way was not the right place for us. I encourage others to be very careful and ask detailed questions when selecting a facility. For us, this center did not provide the standard of care we expected.

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Aisha Pleasant

I cannot say enough wonderful things about Avalon Federal Way Care Center. From the moment we started the admissions process, everything was handled with care, efficiency, and compassion. The admissions lady nishie was so helpful and welcoming—she made the entire transition smooth and stress-free for our family. The facility itself is always clean, well-organized, and comfortable, which gave us peace of mind knowing my mom was in a safe environment. What really stands out, though, is the incredible staff. Every nurse, caregiver, and team member we encountered went above and beyond to provide exceptional care. They treated my mom with kindness, respect, and genuine concern, and it truly showed in how much she thrived here. Avalon Federal Way is more than just a care center—it’s a place where patients are treated like family. I’m so grateful for the excellent care they provided for my mom and highly recommend this facility to anyone looking for a nursing home where their loved one will be well cared for.