C

Candace

DO NOT TRUST THEM

S

Skyler

BEWARE. This is my second review because after I posted my first one, someone very clearly from this facility rushed to post a glowing review trying to contradict everything I said. I was their first review ever, and magically an hour later they suddenly had a “perfect” one. That alone should be a huge red flag. People should be aware of how quickly negative experiences here are being countered with suspiciously positive reviews.

D

Danielle Larkin

This facility is clean and welcoming. The nursing staff are attentive and caring. I would send anyone I care about here knowing they’d be receiving the best of care out there

S

Skyler

DO NOT bring your loved one here. If I could give this facility zero stars, I would. Puyallup Post Acute is unsafe, neglectful, and absolutely not a place you should trust with your loved one. Before my grandmother broke her femur, she was fully self-independent. After surgery at the hospital, she was doing very well—staff had her up, sitting in a chair multiple times a day, encouraging movement and recovery. She was stable, mentally sharp, and progressing as expected. This completely changed once she was transferred to Puyallup Post Acute. My grandmother was sent here for short-term rehabilitation, but instead of continuing that progress, she rapidly declined both physically and mentally, and it was clear this was due to poor care and neglect. She was left in bed most of the day with very little rehabilitation beyond short PT visits. At one point, she reported being left on a bedpan for about 30 minutes while calling for help, with no staff responding. Call lights were ignored. Basic care was delayed or not provided. Communication between staff, nurses, and doctors was nonexistent. We were repeatedly told different things about her medical care. Even when she was clearly declining—becoming lethargic, unable to stay awake, and barely able to speak—staff dismissed concerns and told her to “drink more water” instead of properly assessing her. The food served to residents was appalling. It was the lowest-quality food I have ever seen in a medical facility—highly processed, poorly prepared, and completely inappropriate for elderly or medically fragile patients. I honestly would not feed that food to my dog, let alone expect it to nourish vulnerable adults trying to recover. Trying to get answers, speak with a doctor, or even get basic information felt like pulling teeth. Doctors failed to show up when promised. Medical information was not shared unless we pushed repeatedly. This is not how any rehabilitation or medical facility should operate. The environment itself was also concerning—strong odors, unsanitary conditions, and staff who seemed overwhelmed or indifferent. We witnessed other residents being ignored as well. We ultimately removed her from this facility for her safety. I genuinely believe that leaving her there any longer would have caused even more harm. Please, if you are looking for care for a parent, grandparent, or loved one—do not bring them here. This place is a danger to vulnerable adults. Trust your instincts and look elsewhere.