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Summer Knight

All I got to say is if it was not for Bailey-Boushay House I would still be homeless. Thank you guys

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Michael Locke

Bailey-Boushay House was once a true refuge — a place where people marginalized by society could find safety, dignity, and a path toward stability. It offered housing support, compassion, and the promise of a second chance. Sadly, that promise has been lost. Today, Bailey-Boushay has devolved into a deeply dysfunctional and neglectful environment. What was once a model of care has become a stagnant, mismanaged facility where clients are warehoused rather than helped. Clients are fed extremely poor-quality food and encouraged to remain sedentary, watching violent television rather than engaging in meaningful activities or self-improvement. The environment fosters dependency, not recovery. Staffing practices are equally concerning. Social workers double as cafeteria attendants and laundry staff, blurring professional boundaries in ways that are both inappropriate and unethical. Reports of open drug use, dealing, and sexual activity within shared facilities are routinely ignored. Instead of enforcing safety and dignity, the staff appear indifferent — or, worse, complicit. The administrative failures are equally alarming. Simple requests for essential paperwork or housing support can drag on for months with no resolution. Clients are often misled into believing they are on housing waitlists that, in reality, they were never enrolled in. Many are left languishing in homelessness while being told that progress is “just around the corner.” The leadership under Katie, the current program director, has shown little interest in addressing these systemic issues. Rather than working to restore accountability or improve conditions, Katie seems more focused on maintaining appearances and personal popularity. Complaints go unanswered, policies meant to ensure transparency are ignored, and staff misconduct is swept under the rug. The result is a toxic environment where favoritism determines opportunity, where vulnerable individuals are treated as billing numbers rather than human beings, and where genuine rehabilitation has been replaced by neglect and complacency. Bailey-Boushay House was once a symbol of hope. Today, it stands as a cautionary tale of what happens when oversight disappears, leadership prioritizes comfort over conscience, and an institution built to uplift instead contributes to despair. Until there is a complete and transparent overhaul of management and practices — starting with accountability from Katie and her leadership team — Bailey-Boushay House will continue to fail the very people it was created to protect. Should any media outlets, watchdog organizations, or individuals wish to investigate these claims or the current state of Bailey-Boushay House, I am more than willing to assist in any way I can. Please reach out.

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Daniele Emtman

My brother died of AIDS 1992. I've never experienced such caring and compassionate people. This staff treated my brother and my family with the utmost respect and made a beautiful experience for all of us as my brother passed from something so horrendous. I'll always remember that experience and be nothing but grateful! Thank you and God bless the staff and volunteers!

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Lenore Kaibel

My partner is here, ALS. He’s had some really great experiences with staff there and some really poor ones. A lot of facilities won’t take ALS patients. I understand and I think they are better set up for end stage cancer. Etc in the longer term/end of life care part. They were very generous in allowing me to spend entire weeks there with him, an accommodation we really appreciated. Recently another administration/Director has taken over and word has it that they are cutting staff hours and some of the great staff are wanting to leave. They took my partner during Covid from. California when no one else would or could, and as I said there are some wonderful people there. The recent situation has deteriorated to him yelling for help for hours in the middle of the night without answer and staff telling him to wait for day shift to not lay in his own waste. I also experienced an incident where they refused to get him out of bed so I (me!) could feed him because they were busy feeding others. This went on for hours, they walked away from me begging for someone to get him up, and he ended up not eating that night. I also had to pressure them for a cough assist machine when he had Covid so he did not choke to death- and it was clearly indicted but adjunct hospital staff did not “have time”. The case manager there, Grant is a wonder to behold and has been so helpful. We will all be meeting soon and hopefully find some solutions. We do not have cash for the sort of places that ALS patients with limitless resources can access, and home care is not a question any longer - impossible. Do better BBH, we need you.

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c

I personally had a bad experience with them. But, doing a little growing I've realized that the key word is experience. They took me in when no one else did. I started school to help people like they did. I owe a lot to Baileys and so do everyone that I know from there. I can't imagine what the staff goes through everyday. Seriously, I try not to. Thank you Bailey's. I am sorry. Peace. Thank you.