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Taylor Perrilli

They physically hurt me and laughed. Absolutely disgusting place along with unmannered staff, dirty with bugs inside and only water available to drink and only feed 1-2 times a day. If you have family here, I strongly suggest getting them out and for all the other patients that are not coherent enough to know they are being neglected and abused. I feel so bad for and I was there myself.

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Teresa Evoy

My mother was there 2 years ago for rehab PT and OT. Her care was basically none as far as we are concerned. She fell out of bed so many times without care or assistance my family removed her from the facility early. They never billed Medicare for her treatment and 2 years later we are still getting billed for this awful treatment. Good luck speaking to someone about the bill. No voicemail. Phone just rings. Do not send your loved ones here. Would give zero stars if we could.

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Jennifer Babb

I am here for long term physical therapy and rehabilitation. I have been a resident for 2 months. Edit to add: There are cockroaches in the facility, in my room. They must be coming from somewhere else, through walls, sockets, etc. We kill 1 or 2 bugs daily and it is getting worse. Several staff have seen, killed, shooed and reported to the supervisor for 2 weeks. I am not sure where it goes from there but nobody has come to look, trap, or treat. I hope there aren't any cockroaches in the kitchen. My partner who visits wants to report to the health department. Room assignment: 1 star. Rooms are double occupancy and small. I have been in 3 different rooms. I left my first due to placement with a known difficult roommate. It took a long time to get moved. I left my second room after a known difficult roommate was moved in with me. I knew the procedure so it only took about 12 hours to get moved. Both of my former roommates now have private rooms. You will encounter incompatibility and difficulty; advocate hard for yourself and rock the boat when you need to. Be willing to move or lose your preferred bed (bed 1 is door side, bed 2 is window side) as people who are asked to move can refuse. You cannot refuse a new roommate. Staffing: 2 stars. There is no admin or office staff on weekends. There are a lot of call outs every weekend. Frequently, the scheduled 8 aides and 2 nurses ends up being 2 aides and 1 nurse who are overworked, doing double shifts, busy, trying to catch up. Meals, meds, and toileting suffer. This is an every weekend issue that needs to be fixed. The staff who do come and stay are pretty amazing. There are a couple difficult/rude aides overnight. There is a way to report or complain about a staff member, but filing a report can be difficult since admin is hard to get ahold of. Therapy/Therapists: 5 stars. They are knowledgeable, caring, understanding, and clearly love what they do. They are very busy and I wish sessions were longer, but they will do things together or back to back or twice a day if they can. Dietary: 3 stars. I am not picky, and I manage my own diet and restrictions well. The food is generally high in sodium and low in whole grains with few raw fruits or veggies. When admitted, the dietary manager will ask about preferences. It is very difficult to change these, as she only works a couple days a week. Planned menus are given out weekly with exchanges (potatoes/rice/noodles etc) based on preferences. There is a substitute menu with soups, sandwiches, salad etc but the aides passing the trays must go back to the kitchen, which can take a while. Medical: 4 stars. Nursing staff are knowledgeable, caring, and generally on point. They follow doctor orders with minor modifications for timing. Sometimes it takes a little pushing if the nurse is filling in or unfamiliar. They communicate well with the doctors. Doctors are available, but busy, on weekdays. They make regular rounds. I was told at admission that there was dental staff on site, but I haven't been visited or successful in my requests to see them as yet. Out of facility appointments: 2 stars. There is an appointment/transport coordinator who communicates with the doctor or hospital that makes the appointment. He is available on weekdays. Appointments made outside the facility are difficult to coordinate between nursing, transport, social work, and aides. Laundry: 1 star. My personal items have been lost, given to other residents, and delayed for delivery. Bed linens are almost always running out. Maintenance: 1 star. They don't work weekends. Beds and lifts are frequently broken or rigged to work temporarily. It took a month to get a broken bed replaced with another repaired bed. My roommate has a broken bed. TVs/remotes have issues. I am still waiting for a remote for the tv after my most recent move. Sink plumbing has been shoddy. Toilets frequently back up from flushing wipes or tons of single ply paper. Wall clocks are maintained manually.

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Chhun Leang

My very beloved family and I are very pleased and happy to have such a great place like WASHINGTON CARE CENTER!. The staff members are very welcome 🙏 us helping with such Joyce in their INTENTIONS! And are there with willingly to help with anything that is important to us is also important to them. They are DOCTORS , NURSES, and the CNAS are working as teams which we've never had experienced that kind of hospitality in the patients and family members before. We are so very grateful 🙏 for all these working very hard every day to help our sick love ones to feelgood and getting better, words a lone cannot express our gratitude for all the times you all have done for us and treating everyone so special as your own family. Again, thank you so very very much and msy God bless us all 🙏!!!.

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Elliot Armstrong

The weekend Nurse Janice is awesome in every way, She checks all the boxes as it relates to the patient's needs. I'm thoroughly enjoying her doing her job well. I also meant to say as a whole my Brother was treated well there at Washington Care Center