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Kyle Soren

For context, this facility is a for-profit skilled nursing facility owned by Hill Valley Healthcare, LLC / Wash 6 SNF Operations Holdings LLC. As with many for-profit long-term care facilities, cost containment appears to be a primary operational focus, and the effects of that approach are reflected in the quality of care and services observed. Overall, the facility presents as under-resourced. Response times to patient needs are consistently slow. On multiple occasions, residents were observed waiting extended periods for basic assistance, including toileting and hygiene care. This raises serious concerns about patient dignity, comfort, and safety, particularly for individuals requiring prompt or frequent attention. The quality of meals is also concerning. Food served appears highly processed and lacking in nutritional value, which is especially problematic in a rehabilitation setting where adequate nutrition is critical to recovery and overall health. Professionalism among staff is inconsistent. While some employees are appropriate and attentive, others demonstrate behavior that does not align with a clinical care environment. During an initial tour, staff members were observed engaging in personal, flirtatious behavior in a common area, which reflected poorly on workplace standards. Communication regarding insurance coverage and financial responsibility is unclear and poorly explained. Information is presented in a fragmented manner, leaving families confused rather than informed. Instead of feeling supported through an already stressful process, family members are often treated with defensiveness or impatience, with little effort made to provide clarity or reassurance. In summary, concerns regarding staffing responsiveness, professionalism, nutrition, and transparency make it difficult to recommend this facility, particularly for patients who require attentive care and families who value clear communication.

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David Chung

This is the best place if you are needing rehabilitation from surgery or other medical needs. The staff at Birch Acute Rehabilitation Center gave excellent care. My wife had a deep would that needed special care. Their staff were excellent and professional. My wife spent over 90 days and she was giving the best care. I want to recognize some of their professional Aide, CNAs, and RNs that gave her care. RN Shana, Diane, Cayla, Amanda, Andrea, John, Regan, Vee, Bonita, and this not a complete list. The food staff did an excellent job in feeding all of the residents. I want to single out several individuals because, they went beyond what was expected. John, sang to my wife and insured that all of her needs were satisfied. He had the qualities being patient, and understanding her needs. The Wound Care Group did an excellent job in ensuring that her deep wound was clean and the Air Vac machine was serviced. Amanda and Andrea made sure that my wife's medications were given to her to reduced her pain with the proper medications. If I needed something for my wife, they we quick in ensuring that her needs were fulfilled. Diana and Shana were alway there if I needed something for my wife. I can go on with talking about the extreme devotion to my wife. I always showed my gratitude in the excellent care by buying them special food and treats to them. Social Services should be recognize in coordinating my wife's smooth discharge and setting up her needs when she arrived back home at Gen Care Lifestyle. Thank you so much for my wife's stay at Birch Acute Rehabilitation Center. I will never forget them. Thank you, Maj David G. Chung USA (Ret) and Lynn Y Tollefson-Chung.

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Alvin

Birch Creek is very accommodating with my needs and care. Overall care is good and staff are considerate and nice. I would recommend this place to anyone who's in need of therapy. Therapy team are amazing and professional they help you reach your goals.

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Tupu Kilmanis

Friendly staff-Ali, Lee, Ana, Memphis, Ferede-They truly put their heart into their work, with my privacy and comfort as their top priority. While the staff are dedicated, at times there is a long wait for a helper to come to assist, sometimes it takes more than 30 minutes wait at night. Additionally, I did not take a shower for the first 5 days in the facility. It may have been a communication mishap. PT &OT-Top notch in terms of showing up timely and always prepared. The group activities are well organized and everyone’s included. The PT staff I’ve interacted with communicated the goal and instrumental in ensuring I achieve best results. I enjoy interacting with all of them. Thank you. The food is perfect for my dietary restrictions.

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Sapai Levu

My husband was here at Birch Facility for Wound Care for 8 days.. This place is Amazing, the staff absolutely care with Love & respect! From CNA John, to the nurses, Diane & Amanda, (can’t remember the other nurses names) to the Admins of Doris & Rosie, everyone there made us feel very welcomed. From the food services with a smile to the cleaning people, we are so pleased with their services & would come back here if we ever need rehab & will truly recommend Birch Facility Rehab to our family & friends & church community in all of Washington! CNA John is a keeper! He shows Love & Care & does everything with a smile, & the utmost respect for his patients! Thank You Birch Facility for your great & friendly hospitality shown to my husband & myself! God’s Blessings Overflow Always!! Levu’s in Tacoma