WILLOW TREE HEALTHCARE CENTER is a Medicare-certified nursing home located in CHARLES TOWN, WV. CMS overall rating: 2 out of 5 stars. Google rating: 2.6 out of 5 from 34 reviews. Accepts both Medicare and Medicaid.

WILLOW TREE HEALTHCARE CENTER

charles town, WVMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

1263 SOUTH GEORGE STREET

CHARLES TOWN, WV

Jefferson County

Service Area

This nursing home is located in Jefferson County and serves residents in the WV area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Chain Affiliation

COMMUNICARE HEALTH

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.51 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.56 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 56.3% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 42.9% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

2.6
34 reviews
Greg Hubert

Greg Hubert

Can’t give zero stars. Walk in it smells like urine and feces. Room was dirty. Human waste in the toilet. Small smelly rooms. Shared toilet facilities in each room. Nasty nasty nasty.

Verified Google review
E B

E B

The only thing allowing 2 stars instead of 1 is because of the nursing staff. The person/people who answer the phone are completely unhelpful and incredibly rude whenever asking basic questions and will just talk over you. My favorite was when they couldn't locate mom after she was in there for over a month. If you need updates on loved ones because youre out of state, save yourself some headaches and just get their nurses direct line when doing intake. The nurses are great to speak to and always are so helpful whenever I called.

Verified Google review
Jeremy

Jeremy

I don't have anyone in this place. Im a delivery driver. When you walk in the smell of urine smacks you in the face. If you walk down the halls it actually burns your eyes. Some staff are ok people but most treat me like a nothing so I'm sure the residents get treated the same. Its Shameful.

Verified Google review
Betty Dively

Betty Dively

The staff is friendly and hardworking. I loved their lightheartedness and sense of humor. I've enjoyed my time here. The rehab staff is exceptional! I recommend this facility.

Verified Google review
Kate Acly

Kate Acly

My father has a great experience at Willow Tree Healthcare. The nurses were so kind and the PT was excellent! They were so accommodating to my dad's needs and even helped our family through his stay. Highly recommend!

Verified Google review

Reviews from Google Places for WILLOW TREE HEALTHCARE CENTER. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.