WILLOW TREE HEALTHCARE CENTER is a Medicare-certified nursing home located in CHARLES TOWN, WV. CMS overall rating: 2 out of 5 stars. Google rating: 2.6 out of 5 from 34 reviews. Accepts both Medicare and Medicaid.
Medicare Certified
Medicaid Certified
Ownership: For profit - Corporation
Contact this nursing home directly for detailed information about their services, care philosophy, and team.
This nursing home is located in Jefferson County and serves residents in the WV area.
Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.
Comparison to industry benchmarks for nursing homes
⚠ Below average
⚠ Below average
⚠ Below average
COMMUNICARE HEALTH
Part of a multi-facility healthcare organization
⚠ Below average (higher is better)
✓ Above average (higher is better)
⚠ Above average (lower is better)
⚠ Above average (lower is better)
Can’t give zero stars. Walk in it smells like urine and feces. Room was dirty. Human waste in the toilet. Small smelly rooms. Shared toilet facilities in each room. Nasty nasty nasty.
The only thing allowing 2 stars instead of 1 is because of the nursing staff. The person/people who answer the phone are completely unhelpful and incredibly rude whenever asking basic questions and will just talk over you. My favorite was when they couldn't locate mom after she was in there for over a month. If you need updates on loved ones because youre out of state, save yourself some headaches and just get their nurses direct line when doing intake. The nurses are great to speak to and always are so helpful whenever I called.
I don't have anyone in this place. Im a delivery driver. When you walk in the smell of urine smacks you in the face. If you walk down the halls it actually burns your eyes. Some staff are ok people but most treat me like a nothing so I'm sure the residents get treated the same. Its Shameful.
The staff is friendly and hardworking. I loved their lightheartedness and sense of humor. I've enjoyed my time here. The rehab staff is exceptional! I recommend this facility.
My father has a great experience at Willow Tree Healthcare. The nurses were so kind and the PT was excellent! They were so accommodating to my dad's needs and even helped our family through his stay. Highly recommend!
Reviews from Google Places for WILLOW TREE HEALTHCARE CENTER. These are real experiences shared by families and patients.
Contact during business hours for non-urgent inquiries
This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.
For medical emergencies, call 911 first. Then contact the provider for coordination of care.