COMPLETE CARE AT OAK RIDGE LLC is a Medicare-certified nursing home located in CHARLESTON, WV. CMS overall rating: 3 out of 5 stars. Google rating: 4.7 out of 5 from 87 reviews. Accepts both Medicare and Medicaid.

COMPLETE CARE AT OAK RIDGE LLC

charleston, WVMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

1000 ASSOCIATION DRIVE

CHARLESTON, WV

Kanawha County

Service Area

This nursing home is located in Kanawha County and serves residents in the WV area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Health Inspection RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Staffing RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Chain Affiliation

COMPLETE CARE

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.86 / Industry Avg: 0.75

✓ Above average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.52 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 52.6% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 60.0% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

4.7
87 reviews
Peggy Hoy

Peggy Hoy

The experience we had when my 90-year-old-father needed to stay for a while, was beyond our expectations. The facility was cleaner than any we've experienced. They had a full time janitorial staff, I believe. The nurses and aides were so kind and helpful to my dad and to all of us! Therapy was top-notch! Admitting and discharge was seamless, as well as social work meetings. As with any facility, there are things on the surface to question, but when you realize that some very sick/elderly people are there and need constant care, CCO goes way beyond surface level care for people who don't know how facilities must operate to do good things for your loved one. I would 100% recommend this facility with its current management and care teams.

Verified Google review
Lola

Lola

My daughter, son-in-law, and I really enjoyed family bingo night with my sister, Janice, who is a resident at Complete Care at Oakridge Center. It was a delight playing and hearing all the happy “bingos”! And, as usual, Tonya and Sabrina did a great job in hosting the event! It would be great to have family bingo nights on a regular basis.

Verified Google review
Deirdre Bradley

Deirdre Bradley

We always feel welcome when visiting my Mom here. The staff seems like we’ve known them forever. Andrew, Ian, everyone is easy to talk to. Tanya, Sabrina, Darla, Bob, so many are good to Mom Marian and Thank you! Marian S. Family and Marco.

Verified Google review
Corliss Breeden

Corliss Breeden

Kudos to Tanya and Sabrina for the great Elvis Birthday celebration. The decorations and entertainment were really awesome. The patients were joining in sing alongs and smiles were seen everywhere. The Complete Care Center really does a good job on providing enrichment for the patients that can participate. Thank you to all the staff. Family member

Verified Google review
Ruth Jones

Ruth Jones

So far it appears to be a good facility. The staff seems to professional. The environment is clean and well kept. I realized that staff would rather let the clients make the decisions they want to participate or not in their therapy sessions or refusing to take their medication however my brother Raymond has had a history of having a stroke and really needs help by motivation and persistence in participating in activities. The goal is getting him motivated moving and so his rehabilitation is successful. Due to is stroke he may seem to be refusing things and it’s really the opposite. However I can help please contact me and I will assist in any way. Thank you all for willing to help my brother Raymond Smith. We appreciate you all. Sincerely Ms. Ruth F, Jones

Verified Google review

Reviews from Google Places for COMPLETE CARE AT OAK RIDGE LLC. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.