AUTUMN LAKE HEALTHCARE AT CRYSTAL SPRINGS is a Medicare-certified nursing home located in ELKINS, WV. CMS overall rating: 1 out of 5 stars. Google rating: 3.4 out of 5 from 27 reviews. Accepts both Medicare and Medicaid.

AUTUMN LAKE HEALTHCARE AT CRYSTAL SPRINGS

elkins, WVMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

200 WHITMAN AVENUE

ELKINS, WV

Randolph County

Service Area

This nursing home is located in Randolph County and serves residents in the WV area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Chain Affiliation

AUTUMN LAKE HEALTHCARE

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.39 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.56 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 50.0% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 75.4% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

3.4
27 reviews
Tina Bennett

Tina Bennett

My father was at this facility, and by his appearance; he was not taken care of properly. My father was always clean shaven and his hair was cut. However, during his time at this facility his hair and facial hair were allowed to grow very long. He also used to have some weight on him, and at the time of his passing; he looked like he lost at least 60 to 80 pounds. I just recently found out he had dysphasia, and was unable to swallow or keep food down. His appearance had changed so much; he didn't even look like my father. When I was told by another family member that he wasn't doing well, and that I might want to say my goodbyes. I called the facility. I spoke with his nurse , who then told me that she was in the middle of a million things with him and she didn't know if I was on the list. She then took my number and told me that she would call me back. I still have not received a call from her. And that was the day my father died.

Verified Google review
Patricia Wentz

Patricia Wentz

Every time that I am there, which is about once a month to visit a friend, the place always has the smell of urine & feces. The smell knocks you down as soon as you go through the door. If the place smells like this, I guarantee you they are not keeping the residents clean. The smell is disgusting! Also they will just 'park' an incapacitated person in a wheelchair in the hall or dining hall & just leave them for hours, never checking on them. Most employees are very nice & friendly, except for Ashley, social worker. The two times I dealt with her she was rude & NOT helpful at all. The well-being of the residents is what the employees should be concerned with. No wonder they were rated '1' by US Health.

Verified Google review
Richard Clovis

Richard Clovis

This place allowed my Mother to die not knowing her own name. Because they were too lazy to help her to the toilet. Then they took money from her, shipped it to a third party which are bigger crooks than they are. If you want your loved ones to live DO NOT TRUST THEM HERE!

Verified Google review
Tammy Smith

Tammy Smith

My husband sat in a a bowel movement for over 2 hours because the nurse didn't have time to clean it. Not the first time either. Dirty surroundings and most people had dirty clothes.

Verified Google review
Brenda Watson

Brenda Watson

My father was there for about 3 weeks to get rehab, most of nurses and aids were great the day we was to pick him up he was supposed to be ready WRONG my daughter and I was rolling him over and he had laid in his poop the sheet was stuck to him I ask the nurse how long he had laid like that her words was “not our fault your father is in continent” then they sent an aide in to help wrong again she sat the stuff down and walked out!! Yes I reported this to the DON and she was not happy! This place is ridiculous ! I wouldn’t take my dog there!

Verified Google review

Reviews from Google Places for AUTUMN LAKE HEALTHCARE AT CRYSTAL SPRINGS. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.