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Frank Stoklasa

ok generally. need more american staples like cheesburgers, fries, pizza, bratwurst, stew, clam chowder, beef veggie soup, soft tacos. coors beer, chocolate milk, chicken, kielbasa, fish sticks. burritos, doughnuts, banana splits and most of all HOOTERS RESTARAUNT WAITRESSES! And a sense of humor for medical staff who ........

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Nancy Elizabeth

* * * STAY AWAY FROM THIS FACILITY! * * * I would give zero stars if that were an option! Do not allow your loved ones (hereinafter referred to as "LO") here. Unfortunately, we had no other choice as our LO exceeded the length of stay at the rehab facility prior to Abbotsford Health Care Center (Abbotsford HCC) as per insurance and it was the ONLY facility with available beds. That alone should tell you a lot! Within just the first week at Abbotsford HCC, there were already several issues. Here are some of the issues experienced within the 1st week that continued during the entire length of stay: 1) Horrible food. Our LO refused to eat the food despite hunger. Thus, food was brought from home during visits. Our LO lost weight as a result. 2) Poor hygiene practices. Our LO was not bathed, hair not combed, teeth not regularly brushed, etc. 3) Exercise and therapy were rarely given. Our loved one lost muscle mass because of this. 4) Sanitation wasn't the best. The facility smells, the building is old and outdated. 5) Unpleasant living conditions. The environment is not peaceful. TV's and machines are loud. Our LO had difficulty getting rest and sleep there. 6) Our LO's belonging went missing. Our LO was transferred to Abbotsford HCC along with 5 pairs of clothing and a pair of tennis shoes-- all of which were in great condition as we had purchased them new for our LO only 2 months ago. In just the first few days at Abbotsford HCC, we noticed our LO was put in other patient's clothes (shirt, pants, socks, etc). Clothing that did not fit. When repeated questioned about the whereabouts of our LO's clothes, we were given excuses and no resolution. This went on from the first week and lasted the entire duration of the stay. Even now, after discharge, we are still being given the runaround depsite providing photos of our LO's missing clothes, as was asked from us by Abbotsford HCC. He returned home with just the clothes he was wearing (a t-shirt, pants, and pair of socks, all of which were not his), and his tennis shoes. 7) Lacking in customer service and beside manner. Unfriendly staff and not welcoming to visitors. We were not greeted nor acknowledged. Ignored and had to seek out staff if we had any questions or needed help for our LO. Long wait times, concerns ignored. None of these issues were experienced at any other facility our LO stayed at prior to Abbotsford HCC. Our LO went from a hospital to a LTACH, to a rehab facility, and then to Abbotsford HCC (a skilled nursing facility). At all the other facilities, our LO's health, strength and condition progressed, while at Abbotsford HCC, it either stalled or declined. The lack of quality and care at Abbotsford HCC was especially shocking to us as the length of stay there was the shortest of all the facilities yet it was the one with the most issues. We experienced little to no issues at the prior facilities. Abbotsford HCC claims on its website to be "premier rated" -- please do not believe this lie! Stay clear of this place!

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Laurie L

No nurses around, No one to talk too. I was disappointed at the staff, the care, and the nursing / rehab. Food. Looked very bland and really small portions . No one ever Answers the phone, I called early morning, afternoon and now 5 pm no answer! Very frustrating since I live 2 hours away and can’t get any update on my mother! I want my mom transferred to another nursing home that is closer to her family. Why would they put someone 2 hours away from where they live??? Very Confused

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Sherri Moore

Very hard working staff from your dietary aides, CNAs (AMAZING) ,nursing, Cook, PT, OT, maintance, and administration. Abbotsford location made my husband feel perfectly comfortable along with my family. Unfortunately, Thanksgiving was slippery and we were 30 miles away, and I was afraid to take my husband out. So after I arrived, they invited my daughter and I to eat with my husband. Super Awesome food. The fact that I was a CNA for 30 years, I had some worries that they couldn't match my care that I gave my residents. The staff EXCEEDED our expectations. I hope the owner appreciates this team's value. Invest in them and they will continue to do their best to continue their great work.

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Rena Hoffman

Mike and staff are very caring people and do all they can to help you recover from illness ect. PT OT are great help you get ready and prépared to recover and send you home safely. It seems like family away from home for the most part was there for 3 months