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Amy Shenkenberg

This place is a disgusting nightmare for anyone forced to stay here. The facility is filthy. Community shower rooms are rarely cleaned properly. Frequently feces is left on the floor. MRSA is in the building. Most of the staff does not do their job unless state inspectors are in the building. When you press a call light you can expect a 1 hour wait before staff answers it. Patients will end up with bed sores because they will be left lying in their urine & feces for hours at a time. Most that are bedridden will die of sepsis because of not getting cleaned up properly. Frequently there are no clean linens available for CNAs to be able to keep Patients clean & dry. You have to beg for water and will be lucky if you get 1 cup in a shift. Some of the CNAs pride themselves on making Patients miserable. Some nurses regularly don't show up on time for their shift so meds aren't given on schedule. There are so many agency people that meds aren't ordered when they run out so they take them from other patients. This is totally illegal but management doesn't care. The good staff end up getting run out by the rotten ones who bully them. The food is disgusting and rarely edible. People bring in dogs to visit & the dogs won't eat the food. Personal belongings & money get stolen by staff all the time. Some patient's family members will bring in food, clothes, diapers & linens which get stolen as well. Some staff treat every thing like its community property. The lifts used to get patients out of bed frequently have dead batteries which is the staffs excuse for not caring for patients. Management will harass patients openly in front of other patients for money. They prey on the mentality disabled and people with dementia. Proper medical care is not given. You will be charged for services, medical supplies and medication that is never received. Champion Care runs this horrible facility. They shouldn't be allowed to operate in this state at all.

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Nick

Do not send your loved ones here. It is awful. So disgusting. My work has me in facilities all the time so I am comparing it to many others. This is one of the worst.

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Nalina Olson

The Bay at Burlington is truly a wonderful rehabilitation center. From the moment we arrived, the staff made us feel welcome and supported. They were extremely helpful, supportive, and so sweet throughout the entire process. Their kindness and professionalism made a stressful time so much easier, and they went out of their way to ensure we had everything we needed. The care here is excellent, and it’s clear that the team truly cares about their patients. Highly recommend The Bay to anyone looking for quality rehab care in a compassionate environment!!!

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Kylie Kramer

My family and I couldn’t be more thankful for the exceptional care my uncle receives at Burlington Health and Rehabilitation Center. Since his admission, our family has felt nothing but safe and secure while having him at Burlington. We can’t say how much we appreciate the consistent communication, support, and encouragement that we receive from all staff! Lauren was especially helpful at answering any questions I had with such kindness.

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Laureen Thompson

I am current resident at Burlington health and rehab. The staff goes above and beyond FOR all residents. Erin my case manager takes pride in her work and makes sure all my needs are met . Activities always has different events to help residents stay connected. I appreciate the staff for always taking care of my needs. I highly recommend Burlington health 10/10