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Heidi Jackson

Jen Sinclair has been a very passionate, caring & devoted nurse to her patients. She is my favorite nurse at this facility. She goes up and above to make sure all of her patients needs are met. This facility should be so grateful to have her as one of their nurses on staff. If I could give more than 5 stars to her , I most definitely would. Best nurse ever!!

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Joseph Skowron

Off shift personnel not responsive and apparently unsupervised. My wife lay in her own excrement for hours several times despite using the call button as instructed. Note that many of the reviews in this thread are very specific as to the situation, but the response from management is "cut and paste". In one of them the reviewer is stating that her relative died while in their care, and management's response was, "We at Heritage Square take our responsibilities very strongly and are saddened when we hear that your loved one is not having a pleasant experience." No, dying is seldom a pleasant experience. But to see this response is to wonder if a stand-up comedian is generating the responses. I can't post this if I don't give at lease one star, so take that one to mean a minus one.

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Daisy Capistrant

I wish that I didn't have to give them 1 star. They deserve none. My mother was discharged just yesterday to come home after we all got the run around about when she would be discharged. They have a HUGE communication problem there. Certain nurses and aides treated her so bad. One of them removed my mother's speaking valve and it went missing and nowhere to be found. They told me (her daughter) that they would overnight a new one for her. It didn't arrive until much later the next day. Another time an employee was reported for mistreating her, when he was talked to, he then walked into my mom's room and confronted her. I was there when he did that with my husband, our 18 year old and our 5 year old. He really scared our 5 year old so much that she crawled up onto my lap in tears and freight. This guy even put his hands up in my face. Plus the staff would ignore my mom when she needed something. They let her sit in a soiled adult brief (diaper) for hours before even coming into her room. Also they sent her food trays back a few times without her knowing and she was hungry. A lot of times when the younger staff was working and when mom needed something they would say "now what do you need". If staff members want to behave like that, they shouldn't be in the medical field. Also right before she was discharged from there. We the family were told that they would send her medication that she was being given there would be sent to her pharmacy. We called the pharmacy and were told that nothing was sent to them. Thanks to this place, mom had to go back to the hospital cause she didn't have what she needed. PLEASE DON'T SEND YOUR LOVED ONES HERE! LET'S TRY TO GET THEM SHUT DOWN!

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Margarita Orlik

I wouldn't even give a star. The staff is unprofessional. The nurses are not in uniformed scrubs but wearing tight jeans. They never have enough supplies they walked around looking for wipes from other rooms. My sister is always waiting to be changed. The first day I went I assisted her with a bed pan to use the rest room and cleaned her up because they rook to long to go in her room and when they did I said it's ok I got her cleaned up and the cna said oh ok and walked out. If It was up to me she wouldn't be in this place. Just nasty and unclean. Also, the nurse passing meds is on her phone and having a personal conversation while it's on speaker. Which I believe I against policy since she could mess the meds up if not payproper attention to what she is doing.

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Suzanne Padden

Terrible place. Do not put your relatives there. My sister sat in pee soaked clothes for hours! Her call button does not work, so no one comes in for hours. Physical therapy is telling her to go up and down the hallway in her wheelchair. She is disabled and just had a hip replacement.