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Janay Newman

If I could leave zero stars on this I would. My dad was abused here in April 2025. The CNA responsible, Jahnix, was taken to court by the state with eyewitnesses that saw her shove him so hard that he smashed his head and was bleeding uncontrollably, then sent to the hospital. She threatened other staff to not tell, but luckily one staff member was brave enough to not listen to her. The case was dismissed only because the DA appointed by the state was incompetent and failed to show that he was 60 years and up. By the time the case went to court, Watersedge conveniently lost video footage of the defendant being aggressive with my dad. In his time there, he was not fed, he was not bathed, and I’m not even sure that there was a doctor on staff. When we asked to meet the doctor, we were told “He might be out of the country, I’m not sure”. After speaking to others that had found me there, we found that they experienced the same. Please do not send your loved ones here. No one should go through with my family went through.

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Tony Braddock

Water's Edge has a great staff. Friendly and always willing to accommodate every time I visit my cousin. Seems to be a great place by a great lake (Lake Michigan). Good Staffing is always the hardest to find. They seem to be doing something right to attract nice , caring , loving staff.

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Michael Santiago

Staff are friendly great security protocol to enter/visit. Went to visit a good friend around 2pm and he was not bathed and his hygiene has not been kept up looked like its been months since he's been cleaned ears filled with wax mouth with dried scab like flem on tung nails super long and diaper full walls and floor dirty with dried poop sheets dirty and stained had to bath and clean him and change sheets ourselves not good sad to see our loved ones not being taken care of properly made a complaint im probably not the first but change in care for patients/our loved ones is needed God Bless

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Jana

My friends mom was just admitted there for rehab. Before this, it was a long road for her and no one at any of the 3 other hospitals or rehabs were telling them anything, and I mean NOTHING. When we arrived, I was so leary because of the other places. That changed quickly. From the front doors, down the hall, to the room, every single employee greeted us, and with smiles. The place was bright and cheery, the patients were up and about and we'll groomed. Yes, its a older place,with older furniture, but hey.... it is clear that this is a team, not just a bunch of employees getting a paycheck. People can fake it to make it, but you can feel the good energy and vibe. You can just tell that the majority of the staff is truly genuine. Thank you all so much for taking the time with the patients and going that extra mile. It is very appreciated!! Give each other a hug today, just because!!!....😄🤗

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Minnie Jackson

My cousin room was clean, she was clean. The staff was polite and helpful to us. They brought in extra chairs for us to sit, let my uncle use one of their wheel chairs. We are very pleased with them.