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Redpaw

If you don't make problems and be decent ppl when they work 8-12 hour shifts your good best behavior place I've ever been too

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William Sellnow

1 year ago I was on suicide watch for the first time. They helped me realize I wasn't alone. My only concern was security, while I was sleeping, another patient entered my room and that was nerve racking . Aside from that, I want to thank them fir being there.

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Jeannette ly

Experienced discrimination for being an Asian American by multiple people including Dr Yasmin and Jeff and many others. I made multiple incident reports of harassment and discrimination by staff and one based on a med error and they barely investigated my case. I almost died. I literally almost went into cardiac arrest with the medication Hannah provided and my blood started thinning and I went severely dehydrated I am lucky to be alive. There were good staff like Nikki(OT) literally an angel and Brad and Taylor and Sharon and others I haven't listed. Oh yeah patients don't have rights there apparently. I would be denied a blanket or other things and it was chilling cold in my room. Note don't work in healthcare if u don't have empathy. Also I believe a woman of Jamaican descent who works with the group meetings made me very uncomfortable. Is this how u treat victims of a horrendous crime? Like I said don't work here including u (Penny) if u don't like helping people. Also was misdiagnosed for bipolar/ schizophrenia no I don't have those things just because I'm asian doesn't make it ok to misdiagnosed a victim and gaslighting them to be crazy. Also big shout out to Dr hoppe! Showed me true kindness and understanding.

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Brit

After having a loved one here the first day started out okay. Or should I say the first 12 hours. That quickly went downhill. Upon visiting a loved one in Norwood Health Center here are a list of things wrong with the facility, including all unsafe, unsanitary, unprofessional practices and HIPPA violations; - Firstly, when visiting you are placed in the same area where they receive treatment and reside. There is a whiteboard, with big blue letters listing all patient names well as the nurses and doctors caring for them, in the direct view of Visitors or otherwise essentially the general public. Unfortunately, as a visitor to a loved one, I was able to quickly identify each patient on that board, not something I should be able to do. A HIPPA complaint has been filed as I fear for retaliation against my loved one if I were to directly come to them with this. - Multiple things could be used for self-harm including, but not limited to: Low ceiling with popcorn texturing, exposed outlets, loose screws, light chairs, cement walls with no padding within direct reach, Unsupervised nurse's desks, etc. - There is no sink in the bathroom, you must walk all the way from your "cell" to the bathroom down the hallway and open more doors with unclean hands. There is sugar spilt all over tables, when a resident asked to clean it to sit at that table, they were denied, staff made no effort to clean it. Toenails and Fingernail clippings all over the floor. The water you have to walk to the wash your hands in, is cold. The soap you use to wash your hands, is the same soap you use to wash your body. -Staff are extremely unprofessional and will play nice to visitors. Upon arriving my loved one was told to "tough it out" by a nurse for complaints of sleep deprivation. I was told to not "make a scene" when advocating for my loved one and his mistreatment, as I was talking at a normal and reasonable tone. The staff made no effort to talk to my loved one, until it was visiting time, taking up valuable helpful time to my loved one. The staff made no effort to do a 10 min checkup on my loved one after AMA paperwork was signed. Yet they were still forced to stay in the facility despite Wisconsin law 51.10(5)(c) Update to this: after filing formal grievances, I was told all of my complaints were unfounded. Apparently the safety issues I witnessed at hand "did not exist". I was being "disruptive" during my visit and violated guidelines. I was told I was lying in all 6 grievances (they count either two #5 grievances. This entire company and government institute is a complete joke, the amount of families that lost loved one due to their negligence is UNFOUNDED. Marissa. Jaren.

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Misti

I went to Norwood in 2013. My insurance policy got messed up when I was transferred. I called twice to give them the correct info. They screwed it up (they said because they were changing to an electronic billing system). So, my bill ended up in collections I got it out of collections and after a year, got my insurance to backdate and pay them. They took the payment from my insurance but kept what the county paid over their authorized percentage from the insurance (the county paid when they hadn't gotten payment yet). This means they got paid twice. The county has been collecting my taxes for 4 years now and the hospital is refusing to write off the portion they were responsible for. I owed nothing but because of this hospital's negligence and pure unethical behavior, the county is coming after me for over 2000 dollars. So, if you have a mental health need, go somewhere else. This hospital has an agreement with counties to conduct balanced billing (accepting more than they agreed to take from the insurance, which btw you will end up paying out of pocket) so, even if your insurance covers it 100 percent, you could still be responsible for paying thousands out of pocket. I would never recommend this hospital to anyone, Ever!