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Lisa Schlesner

DO NOT SEND YOUR LOVED ONES HERE!!! We ended up going with this place because they told us they had recliners in their rooms, and my mother needed one for her broken hip. She also had previous blood clotting issues in her legs and had to wear compression stockings, although the last scan showed they were gone. After we arrived, we asked where the recliner was. The lady that had come to the hospital to meet with us was in the room and said there were some in the basement. She called the maintenance man, he came into the room and said they didn’t have any recliners in the basement. First red flag. I filed two grievances within the first day. The first grievance was my mother’s first night no one came when she hit her call button to ask for help going to the bathroom. My mother ended up getting up on her own, went into the bathroom, wheeled herself into the hallway for help but no one ever came. She ended up going back into her bedroom and tried to sleep in her wheelchair the best she could. The second grievance was when my mother never received her lunch. When I went down to ask where it was her response was “Lunch is over.” I told them that my mother never received lunch and their reply was “I guess we forgot about her.” I also complained because she never had fresh ice water or something to drink. They were supposed to go around before every meal and ask what they wanted to drink. This rarely happened. I was also told by a CNA that my mother was demanding. I guess asking for help makes you too demanding. The rooms were filthy. Chairs were dirty and stained, and the light had black discoloration, possibly mold on it. The toilet handle had to be held down for about 30 seconds to get the toilet to flush. When I complained about the toilet, I was told they were all that way. My mother needed compression stocking on because of her previous blood clots that were now gone. The staff rarely put them on, even after I complained. I also complained to Physical Therapy in a meeting about this. Sometimes they were on one leg and not the other. My sister walked in one morning and the CNA had my mother facing the wall, not the tv. Must have been her punishment for being too demanding!!! My mother was told not to hit the call button at night and to go in her depends as they were short staffed and didn’t have time to deal with her. As a result, she ended up with a UTI. It took over a week after she complained about it to get medicine for the UTI. I called one night and spoke to a rude CNA by the name of Melissa, who told me that my mother was not the only one to be taken care of. I had never spoken to Melissa before. I called because my mother’s medicine was in and she still had not received one of them. We had to request showers as they did not take place on the planned days. They were always short staffed or had some excuse for her not getting one. My mother was never allowed to walk with her walker, except for one hour of therapy a few days a week. We asked the CNAs to walk her, and they said that it was not part of their job. At the hospital after her surgery, she was up with her walker the following day walking to the bathroom, which was never allowed at the nursing home. We made plans to move my mother to another facility on Tuesday. The day before she had a seizure because of a blood clot traveling from her leg up. My mother ended up passing away before we had a chance to move her from this horrific facility. Please keep your loved ones away.

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aey

My family and I have had the worse first impression and experience here and this is only my loved ones 2nd day. My mom had 4 prepared meals ALL LABELED for lunch/dinner/how to reheat etc and all her home-cooked meals were left sitting out around her sink over 24 hours which is a federal and state food safety violation code. The nursing staff during my visit was rude, called my mother dead weight (Michelle) to another staff member and then later when I informed admissions that she was in need of a shower (they assumed she already had one in the a.m. which she in fact did not) they reiniterated it to the nursing staff, that later came up with excuses in the evening of why they hadn't (Remi) and said she'd have to wait until Monday after I had already spoken to admissions about this! It wasn't until my sister informed the nursing staff during her visit that she will be going to the director of nursing and the administrator that they then decided to shower her and even then knowing our mother was a 2 person assist (stroke victim w/right side paralysis that just had femur surgery), remi decided to leave it to the new cna to handle alone (Nadia is a prime example of a compassionate employee who strives to hold the highest standards with patient's/resident's, and she did it alone). The unprofessionalism is beyond ridiculous for such an establishment and I am completely in disbelief. As someone who works in the Healthcare field and at the hospital myself I cannot comprehend the disregard for compassion some of these hired individuals have and this is only one issue that arised on the second day!! Do better! Train your staff better! And hold them accountable. It seems specific staff would highly benefit from additonal training on patient/resident care and focus values because this would not be accepted at the hospital nor would the verbiage of Dead Weight be used out loud to describe a patient who is incapacitated. Horrible staff makes for a horrible environment and I can now see why this establishment has negative reviews. I will be addressing this to administration.

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L Richie

I have seen a more effective and efficient management operating and making sure everyone be more responsible and accountable of the care. Personally, I am satisfied under this new management in general. My mom is well taken of and respected. Staff are pleasant and environment very clean and organized. Thank you for what you are doing in the community. I appreciate it, and please keep up the awesome work.

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charles holt

I had the best experience considering the circumstances. The staff was great. PT and OT was great too. Clean rooms. Thank you for getting me in.

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Lovely

Worst nursing home I’ve been to. Staff is so rude and have no compassion. The CNA by the name of Romel (a guy) was so rude and has some mood swings. Can’t cut it in a masculine position so you get a woman’s position and act like one too huh? 😂