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Biianca Orttiz

THE PLACE IS DISGUSTING DOES MOUSE TRAPS EVERYWHERE ON RESIDENCE ROOMS PEOPLE THAT ARE BED BOUND ARE BEING NEGLECTED.. I'M DEFINITELY REPORTING THIS TO THE BETTER BUSINESS BUREAU AND ANY AND EVERY HEALTH DEPARTMENT THAT I CAN 😡💔

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Angela Smith

I came here for rehab and have been super impressed with the therapy department. They are very attentive and make therapy fun! They ended up being like family to me.

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Ashley Gill

If I could give zero stars, I would. My father was admitted here on September 1st with the understanding that he would need 4 to 6 weeks of care. It is now September 18th and instead of progress, we are seeing neglect and they are trying to discharge him home without an aftercare plan, without talking to family, and while he still clearly needs 24 hour care. He is in no shape to come home. Here are just a few examples of what we’ve witnessed: Dirty needles and test supplies left in his bed. One day he was literally laying on a needle in pain. No proper cleaning of the room. Trash left in corners, no staff cleaning since he arrived. No check-ins. I’ve sat with him for hours and no one comes in to see how he’s doing. Unsafe water. He is on dialysis, yet they give him faucet water. Physical therapy scheduled at ridiculous times, right after dialysis when he’s extremely weak or late at night after 8 PM when he’s trying to sleep. Tubing socks not put on correctly or they don’t take them off at night like they should which can cause injury or more medical issues. His feet are filled with soo much fluid and have been swollen every single day. No real communication with family. Staff only talk to him when he’s out of it instead of updating us on his condition. Unprofessional staff behavior. Nurses are always on their phones gossiping, they don’t greet family unless it’s a male they find attractive, and they ignore most concerns. Everyday I come in I greet them and when I leave I tell everyone to have a good night, most times I’m ignored or they mug me. Security and access are a joke. The front door is often locked in the middle of the day even at 3 PM and visitors have to buzz themselves out by reaching behind the counter. Anyone could get in if they ring the bell. Disturbing environment. The halls reek of urine, feces, and candle wax to “cover” the smell. Everyday I come in I see the same residents sitting in the same spots in the hall in the same clothes with no dignity. I feel terrible for those without family to advocate for them. On one visit I saw a body on a stretcher zipped in a black bag and staff acted like it was nothing. To be fair, there are a few good staff like a petite older woman with braids and glasses and Shavon, but the majority are rude, careless, and unprofessional. Every time I visit, I end up doing the staff’s job myself, lotioning, dressing, feeding, and comforting my father. That is not what families should have to do when a facility is being paid to provide professional care. I would never recommend Bradley Estates The Villa. What we have experienced is not healthcare, it is neglect. We are reporting this to the state. Families, please think twice before sending your loved one here.

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Scott Pagel

Great experience at Bradley Estates. Place is clean & oder-free and the staff are friendly & helpful. Thanks to everyone there for the excellent care my mom got!

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KITTY BROWN

I went to visit my Aunt last Saturday & everything was clean. She was finishing up lunch. And the workers were taking the patients to the T.V. room. They all had a very positive attitude. I was so happy.