J

Jennifer H

A family member stayed here for rehab and during their stay we were told that they were doing such a good job and improving so much, that the insurance ended up cutting their stay short.. but upon returning home they could barely walk without assistance, use the bathroom without assistance, and had a new wound that no one at the facility knew about it. The discharge paperwork did not reflect the reality of the situation and my family member was unwell and unstable on their feet, it was incredibly unfortunate. After a week at home, my family member fell and passed a day later. I don’t know what happened to lead to their abrupt discharge but it was all and all a series of unfortunate events.

D

Dawn Hass

Terrible, chairs broken, residents don’t have comfortable recliners in their rooms, one nurse only available during the day, no nurse in evening or weekends. Who gives the meds? Not the nurse. No one answers the phone. One staff member for entire floor. One would think $10k a month would offer decent care for loved ones.

S

Steve Hernsheim

My mother-in-law is 92 and has advanced memory loss. She declined very quickly and we needed to move her to a community that could provide appropriate care for her. We had investigated Linden Grove New Berlin and other communities about a month prior to needing to move Mom. We were so happy with the Linden Grove environment, available services, that we were treated so respectfully, and that Linden Grove could accommodate our urgent need. We were able to move Mom very quickly at the end of December 2024 and are so pleased with how she transitioned easily and without much agitation or worry. The staff truly cares about each resident, making their final journey loving, dignified and respectful. The nurse and health care providers keep in close touch with us, making sure Mom stays as healthy and happy as possible. Although it's never ideal or easy to transfer someone you love so much to a memory care community, we really feel we made a great decision with Linden Grove. Meals are great, activities are plentiful, cost is appropriate and we've been fortunate to meet and get to know most of the other residents. Nothing is every perfect, but Linden Grove is among the best for caring for loved ones.

M

Margie Elger

I am very happy with Linden Grove New Berlin. My mother is treated with respect and the staff is very knowledgeable about her care. The nursing home is clean and pretty and has many areas where I can visit with Mom. There is a gorgeous outside area! Family and friends are able to visit any time, even her great grandchildren. The other residents are kind and thoughtful. I would single out people for their hard work, but everyone has gone above and beyond my expectations to ensure my mother has a safe and pleasant stay. Thank you so much Linden Grove New Berlin!

J

Jeri Gerndt

My mother in law was sent here after hospital stay for high blood pressure. She was there for 3 nights and 4 days before we took her out. They checked her blood pressure a total of 2 times. Then one night she had a male enter her room and ask her if she needed her diaper changed. (She does not wear depends). After that she did not feel comfortable. When I asked to make a complaint about these things I was told I could go and find the administrator. This whole place was not very professional on a few different levels.