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Victor Flores

Place is dirty and bathroom had poop stains and crusted urine. Staff was unaware of why my girlfriend’s stepfather was in there for. The nurse was recorded specifically saying he didn’t know why her stepfather was in there for which was for rehabilitation of his walking capabilities (which wasn’t provided he was kept in a wheel chair instead) they supposedly called police for recording and talking to another resident patient for asking permission to record them also they had no signs stating recording was not allowed in the building but cops never showed anyways. I was tone checked by a lady (staffer) there when I was simply trying to make the statement that we had the same complaints as the one star reviews on google here. What she was trying to do was make sure other visiting families didn’t hear what I had to say or tell them to check the reviews on google. The one star reviews are the same complaints we had and I’m letting people know that staff got rude with me for that fact. Don’t send your loved ones here they don’t keep track of their patients’ health situation which is what I realized when the nurse didn’t know why my girlfriend’s step father was in there for. Also as we were leaving we talked to another family who had the same complaints stating the facility also didn’t no why there sick family member was In for which was for MS very severe condition is what we were told and they were not happy at all and waiting on family member to come help handle the situation.

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Vicky Meyer

I would actually give it a zero. The bathroom was filthy. The bed was metal very uncomfortable and I actually waited in my wheelchair for 4 hours to get help. I was not supposed to be in the chair for longer than an hour. It was very hot in the room they did not have fans. The window had a huge hole in the screen so we did not open it. My daughter helped me to the bathroom with my chair, she had to clean the bathroom first. I was supposed to have a walker I never got one. I asked about the menu or food because I have allergies. I was told I could eat a hot dog. We waited about 4 hours and we left. There was no way my daughter was going to leave me there. Of course there's more negatives but what I have said is bad enough. Very dirty. I have two friends there in the past few months and I won't even go visit them. I felt traumatized

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Ruth Larson

My mom came here for rehab after suffering a fall and stayed for about 2 months. She loved the meals and the staff. As the activated POA, I was very happy with the communication of the staff and the excellent care she received.

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Peter Vander Meer

This facility provides great quality care to their patients from my experience. Prior to a family friend admitting I looked at nursing home care compare and this is one of the only facilities that is rated 4 stars overall according to CMS in the Madison area. Although the building does look a little older it does not take away from the positive environment and the interactions that the staff build with the patients. I could tell that both the staff and patients were in a good mood when I visited. I asked a nurse what room to go to and the staff member was really friendly and helpful when I asked other questions. Overall it seems like a great place to have a loved one get rehab and get better.

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Tim

I am very pleased and impressed with the care, compassion and kindness my mom received during her 2-week stay at Crossroads Sun Prairie. The intake/admissions process was clear and understandable and the medical assessment and care, PT/OT, nursing and NP care team were thorough and attentive. Their communication was great and all staff I interacted with were cheerful and helpful. The administrators are accessible and the direct care staff were attentive and kind.