Complete Care at Kensington is a Medicare-certified nursing home located in WAUKESHA, WI. CMS overall rating: 2 out of 5 stars. Google rating: 4.2 out of 5 from 98 reviews. Accepts both Medicare and Medicaid.

Complete Care at Kensington

waukesha, WIMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Limited Liability company

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

1810 KENSINGTON DR

WAUKESHA, WI

Waukesha County

Service Area

This nursing home is located in Waukesha County and serves residents in the WI area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Chain Affiliation

COMPLETE CARE

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.46 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.47 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 20.0% / Industry Avg: 20%

≈ At average (lower is better)

All Nursing Staff Turnover RateFacility: 47.8% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

4.2
98 reviews
Catherine Cadogan

Catherine Cadogan

Although sometimes when I taker to my husband in the phone, he complained about not getting the car he needs. How've, I told him to make sure he tells his nurse about it. He has been forgetful, and he forgets to ask or say to his nurse how he felt during the night before or the same day. For example when I talked to him on Wednesday, Jan 28, he told me his BiPap machine stopped working. So, the following day, Thursday, when my our son and I visited, i was able to talk to the head nurse of his unit about the BiPap. She instructed me what I needed to do. Thank you for your help! Hence, Kensington Care takes good care of my husban despite how my husband felt.

Verified Google review
Derrick Patterson

Derrick Patterson

Everyone seems friendly and caring which makes me feel better about my dads stay there. He also had positive experiences with the staff.

Verified Google review
Chelsey Zaremba

Chelsey Zaremba

Kensington Care and Rehab has a welcoming atmosphere and wonderful staff! Newly renovated with fresh paint and new floors! Everyone treats everyone as if they are family. Each department works hard to meet the needs of the resident and their family. Concerns are addressed immediately and taken serious. Every day has different activities for the residents to enjoy! I recommend Kensington Care and Rehab for rehab and or long term care for yourself or a loved one! It’s a great experience, come and enjoy!

Verified Google review
Debra Keyes

Debra Keyes

Its difficult losing your Mom… knowing her passing is approaching puts everyone in a place you don't know how to deal with. I was disappointed with the condition of the room, and the “she can wait” attitude of some “care”givers. Her food was good ( new chef)! But there is a core of incredible women and men… who were there for her… and me. It took a team to help her through those last ugly hours… and sometimes that meant me walking down to the desk to ask. It wasn’t what i felt i should have done, but it was my responsibility to help Mom. The incredible, knowledgeable, compassionate caregivers gave more than a little… they gave from their hearts, and thats what you want as you wait and cry. I now understand, know that this process is a team effort, and kind words will create that atmosphere needed to say “good-bye”. my Mom was blessed to have a roommate full of love and a team, driven by one powerful, caring woman! (T) who spends hours of overtime with her patients and took care of Mom and her family No, i wasn't 100% happy… but i found a way for my Mom. And in the end, that was important. Praise the Lord for those who really care. They DO work here❣️

Verified Google review
Cindy Ovo

Cindy Ovo

I was reluctant at first to bring my mom here in looking at some of the past reviews, but I’m so glad she came here! Staff are all so nice! They are caring and help my mom’s needs a lot! They keep me informed on what’s happening. In addition, it’s kept clean. She had been elsewhere before and there is night and day difference between the two! Because of her nighttime confusion, she tends to call me at night when she needs assistance, and staff always answer the phones and take care of whatever need she has. Also without even me asking her, the Activity Director brought my mom a CD player and a classical music CD (which my mom loves) to help her as she is mostly bed bound! The business office is a pleasure to work with as well. I recommend this community!

Verified Google review

Reviews from Google Places for Complete Care at Kensington. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.