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Randy

My mother was a patient here. The main reason for the negative review are two factors; Improper record keeping- 1.her discharge papers for her transfer were incorrect and if left uncorrected by ourselves could have lead to a disastrous outcome 2. Lack of communication from the facility. I called to let the social worker know that the discharge documents were incorrect. The social worker never returned my call. I later followed up with a director and left a message and never received a return call. Other than these two issues, there was both good and bad care. There were terrific staff members who were very helpful and courteous there were other staff members who were inattentive. There were times when staff responded quickly to a request for help and other times when my mother was left unattended to after calling for assistance.

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Tashana Johnson

My grandmother got discharged from Wausau to this facility, when I tell you the photos they have up are very deceiving!!! I mean very deceiving. Looks nothing like the pictures. Very outdated and unprofessional. She arrived at 2:30 pm and left against medical advice at 5pm central time. They refused to fed her because she missed lunch because she was being transported. When I arrived at the facility I was so disappointed because it looked NOTHING like the pictures. Honestly, I’m happy I took her home. A bird flew into the window while she was standing up to leave. Definitely a sign.

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Daniel Mikol

Care here is very much hit and miss. Some staff do care, while others seem to be more interested in passing time until their shift is over. Response time after pressing a call button is abysmal. 30 minutes or longer is not unusual. This is very disheartening when you are waiting with your loved one. Do not press the call button during a meal, because staff is more interested in the task at hand. If you need help, you may very well have to just track staff down and be assertive, sticking up for your loved one. It’s a sad situation.

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Terri LaBarge

This was our families third time dealing with Edenbrook. The facility itself needs the work that is being done, but the compassion and care given by staff outshines the building. I personally have worked at a number of assisted living buildings. They were beautiful; but I would leave work many times feeling disgusted with how some workers treated residents. My mom liked the food she was served but she absolutely loved the staff at Edenbrook. She was always treated with respect and kindness; from housekeeping, to dietary, cnas, therapists, nurses and administrators, they were all excellent. Thank you all for seeing the person in front of you!

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kelly noska

Even though my Mom was at Edenbrook for a short time, her and our experience was wonderful. The staff were all very accommodating and caring. If we had questions or concerns they were addressed. The day my mother was able to go home, the staff set us up with additional resources to make the transition home smoother. Thank you again For the amazing care!!